TERMS OF SERVICE

Aeilea Media Productions, LLC

Last Updated: February 26, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Aeilea Media Productions, LLC, a California limited liability company (“Aeilea Media,” “Company,” “we,” “us,” or “our”).

By purchasing services, booking a consultation, submitting an intake form, uploading materials, creating an account, or otherwise engaging our Services, you agree to be bound by these Terms.

If you do not agree, do not use our Services.

2. Scope of Services

Aeilea Media provides creative services including but not limited to:

  • Storytelling Strategy Sessions

  • Cinematic Production Packages

  • Editing Packages

  • Nonprofit Editing Packages

  • Consultations

  • Custom Production Services

Services are limited to those expressly described at the time of purchase or confirmed in writing.

3. Booking, Payment & Commerce

3.1 Online Purchases

Payments are processed via third-party payment processors (e.g., Stripe, PayPal) through Squarespace.

Payment is due in full at time of booking unless otherwise agreed in writing.

3.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of login credentials and stored payment information. Aeilea Media is not liable for unauthorized access resulting from your negligence.

3.3 Chargebacks

Initiating a payment chargeback without first providing written notice and opportunity to resolve the dispute constitutes breach of these Terms. Aeilea Media may recover administrative and legal costs associated with improper chargebacks.

4. Refund & Cancellation Policy

Strategy Sessions

Cancellations require 48 hours’ notice for rescheduling. No-shows and late cancellations are non-refundable.

Production Services

Production bookings are non-refundable once pre-production begins. Rescheduling requires written approval and may incur additional fees.

Editing Services

Payments are non-refundable once editing work has commenced.

Digital and creative services are time-based and non-refundable once delivered or initiated.

5. Revisions

Unless otherwise specified, editing packages include three (3) rounds of revisions. Additional revisions are billed at the current hourly rate.

6. Client Responsibilities

Client agrees to:

  • Provide accurate information in intake forms

  • Deliver materials in usable formats

  • Review deliverables promptly

  • Secure all required legal clearances

Client is solely responsible for the legality and accuracy of provided content.

7. Media Releases & Legal Clearance

Client is solely responsible for obtaining and maintaining:

  • Talent and appearance releases

  • Minor releases

  • Property releases

  • Location permits

  • Music performance permissions

  • Regulatory approvals

Client represents and warrants that all required releases exist prior to filming.

Client must provide copies upon request. Failure to provide copies does not transfer responsibility to Aeilea Media.

Client indemnifies Aeilea Media and its collaborators for any claims arising from missing or defective releases.

8. Production Structure & Insurance

Production services may be performed by:

  • Aeilea Media Productions, LLC

  • Studio Keyani

  • Gnomebird Productions

  • Other contracted production partners

These entities operate as independent contractors. Nothing herein creates a partnership, joint venture, or shared liability.

Aeilea Media does not represent continuous production insurance coverage. Insurance may be arranged per project and confirmed in writing.

Client may be required to provide:

  • Certificate of Insurance

  • Equipment coverage

  • Location liability coverage

Client is responsible for safe filming conditions and venue compliance.

9. Equipment Risk Allocation

Client is responsible for damage caused by:

  • Unsafe filming conditions

  • Venue negligence

  • Attendees or staff actions

  • Misrepresentation of site safety

Equipment damage resulting from Client negligence may be billed to Client.

10. Intellectual Property & Licensing

Upon full payment, Client receives rights to the final delivered video.

Excluded materials include:

  • Raw footage

  • Project files

  • Behind-the-scenes materials

  • Third-party licensed music or stock

Third-party licensed materials are licensed for use within the specific project deliverable only and may not be reused independently.

11. Portfolio & Promotional Rights

Unless otherwise agreed in writing, Aeilea Media may use excerpts of completed work for:

  • Portfolio display

  • Showreels

  • Awards submissions

  • Educational presentations

  • Social media promotion

12. File Retention & Archiving

Raw footage and project files are retained for 30 calendar days following final delivery.

After 30 days, files may be permanently deleted without notice.

Archival storage is available only by separate written agreement and additional fee.

Re-delivery is not guaranteed after deletion.

13. Recording Consent

Strategy sessions and meetings may be recorded for project documentation. Participation constitutes consent to recording.

Recordings may not be redistributed for resale or training purposes.

14. No Warranty

Services are provided “as is.”

Aeilea Media makes no guarantee regarding:

  • Audience engagement

  • Platform performance

  • Algorithmic reach

  • Funding outcomes

  • Distribution acceptance

  • Festival selection

15. Indemnification

Client agrees to indemnify and hold harmless:

  • Aeilea Media Productions, LLC

  • Its members and contractors

  • Studio Keyani

  • Gnomebird Productions

  • Subcontractors

From claims arising from:

  • Copyright infringement

  • Defamation

  • Missing releases

  • Permit violations

  • Regulatory non-compliance

  • Misrepresentation of filming conditions

  • Improper use of deliverables

16. Limitation of Liability

To the maximum extent permitted by law:

Aeilea Media’s total liability shall not exceed the amount paid by Client for the specific service giving rise to the claim.

Aeilea Media shall not be liable for:

  • Lost profits

  • Business interruption

  • Reputational damage

  • Consequential or indirect damages

17. Force Majeure

Aeilea Media is not liable for delays or failure caused by:

  • Natural disasters

  • Equipment failure

  • Illness

  • Venue cancellations

  • Government restrictions

  • Internet outages

  • Third-party platform disruptions

18. Arbitration & Class Action Waiver

Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Venue: Los Angeles County, California.

You waive:

  • Right to jury trial

  • Right to participate in class actions

Claims must be brought individually within one (1) year of the event giving rise to the claim.

19. Attorney’s Fees

The prevailing party in arbitration is entitled to reasonable attorney’s fees and costs.

20. Severability

If any provision is deemed invalid, remaining provisions remain enforceable.

21. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede prior communications.